How to Use Snipping Tool for Screen Capture

If you encounter an error and need to send a screen capture as an attachment to your Help Desk ticket, you can use the Snipping Tool to do this easily.

 

Step 1: Leave the Error Message visible - Do not click Ok or Dismiss

Step 2: Launch the Snipping Tool

Method 1

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Select Start mceclip2.png , type snipping tool, and then select it in the search results.

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Method 2

Go to Windows Startmceclip2.png --> Windows Accessors --> Snipping Tool

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Step 3: From the Snipping Tool select New. Hint: The default Mode is a rectangle that you can draw. If you would like to capture the entire screen change the mode to Full-screen snip before selecting New.

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Your screen will have a grey look to it and you will see a large plus sign or cross-hair as your cursor. It is with this cursor you will drag a rectangular box around your Error Message or whatever you wish to capture.

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Step 4: Drag a box using the cursor shown above to select around your Error Message.

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This will highlight and copy the area you selected into the Snipping Tool.

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Step 5: In the Snipping Tool select File --> Save As... to save your screen capture as a JPG file. There are other file formats but, this is a very common image format that everyone should be able to use.

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You can now attach this file to an email, or upload as an attachment using the Web Widget form on the VR Support Website.