Welcome to the ACCES-VR Help Center
Please take a moment to view our FAQs and collection of support articles located here on the Help Desk website.
It will be through this portal that you can submit new help requests related to errors or bugs that you are experiencing by using our web widget form – click the SUPPORT button.
Once an issue is submitted you will be notified via email with updates and changes to your ticket . You can even create a user account within the Help Desk system to track any issues you have submitted in the past.
SUPPORT AVAILABLE by SUPPORT FORM or EMAIL!
- HOW TO ARTICLES
On the VR SUPPORT website https://vrsupport.nysed.gov
you will find articles on how to use AWARE, policy guidance, announcements, training opportunities, issues reporting and more.
- HELP DESK SUPPORT
Submit a help desk ticket using the support form button on the VR SUPPORT website or email: vrsupport@nysed.gov to submit a help request, report an issue or general information requests.
Print out this handy flyer to post in your office: ACCES-VR help desk flyer.pdf