About the VR Support Helpdesk

Welcome to the ACCES-VR Help Center

Please take a moment to view our FAQs and collection of support articles located here on the Help Desk website.

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It will be through this portal that you can submit new help requests related to errors or bugs that you are experiencing by using our web widget form – click the SUPPORT button.

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Once an issue is submitted you will be notified via email with updates and changes to your ticket . You can even create a user account within the Help Desk system to track any issues you have submitted in the past.

 

SUPPORT AVAILABLE by SUPPORT FORM or EMAIL!

  • HOW TO ARTICLES
    On the VR SUPPORT website https://vrsupport.nysed.gov
    you will find articles on how to use AWARE, policy guidance, announcements, training opportunities, issues reporting and more.
     
  • HELP DESK SUPPORT
    Submit a help desk ticket using the support form button on the VR SUPPORT website or email: vrsupport@nysed.gov to submit a help request, report an issue or general information requests.


Print out this handy flyer to post in your office: ACCES-VR help desk flyer.pdf